Forge Resources · The library
§ Forge · Library Resources April 2026

§ The library, in four shelves

Built to help you grow.

Most insurance platforms hand you a contract and disappear. This is the library that does not. Scripts that work. Practice infrastructure that scales. The growth playbooks that compound a book of business over years. Read what is here. Tell us what to build next.

How to read this page
Published

Built and ready. Click to open it.

In Production

Being written now. Shipping within 30 days.

On the Roadmap

Direction, not a date. What we plan to build.

I.  Scripts What to say, and when

Scripts.

What to say on calls, in person, and in follow-up. The work of sounding like yourself, with structure underneath.

On the roadmap

Inbound Lead Script different posture, they called you
T65 Lead Nurture Track 12 to 18 months out
AEP Talk Track seasonal version of the outbound script
II.  Practice Infrastructure The operational essentials

Practice Infrastructure.

The stuff agents need to operate as a real business. Setup, systems, and the standards that make a practice look like a practice.

In Production

Compliance Essentials.

Shipping within 30 days.

What every agent needs to know about CMS, TPMO, A2P, and call recording. The non-negotiable rules of the road, written in plain language, without the FAQ-deck slog.

In Production

Google Business Page Setup.

Shipping within 30 days.

Step by step guide to setting up a Google Business profile that drives local credibility, surfaces your reviews, and tells prospects you exist before they call. Done in an afternoon.

On the roadmap

Domain and Business Email Setup
Website Essentials privacy, terms, contact
Phone Setup and Voicemail Standards
Email Signature Standards
III.  Growth Playbooks Moves that compound

Growth Playbooks.

The operator moves that compound book value over time. Most agents do not run any of these systematically. The ones who do, win.

In Production

AEP Retention Playbook.

Shipping within 30 days.

How to protect your renewal book through October to December. The single highest-leverage growth motion in the calendar. Most agents lose retention to inattention. This is how you do not.

On the roadmap

The Referral Ask
Cross-Selling Ancillary into MA Clients
Cross-Selling MA into Med Sup and the reverse
The 90-Day Client Check-In
Working the Book Between AEP Cycles
IV.  Mindset and Craft The longer arc

Mindset and Craft.

The longer-arc content. How to think about the work. How to build a practice you actually want, over a horizon longer than the next AEP.

On the roadmap

Why Local Trumps National
Field vs Phone when each wins
Building a Referral-First Practice
The 5-Year Agent Plan
§ How the library grows

This library is built around what agents actually need.

If there is something you wish was documented here, ask your manager. The most-asked questions get written first. The best content is what our agents tell us they need.